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General Questions

We constantly update this FAQ with relevant questions our support receive.

We currently offer 4 differents datacenters in : Nurember (Germany), Falkenstein (Germany) , Helsinki (Finland) and Ashburn, VA (United States)

Currently we do not own the datacenters we are using. We are reselling hosting from well established hosting providers.

We do not currently offer dedicated servers but are planning on offering this service soon.

We do not collect any private informations beside your address email.

Yes we support 2FA. You can setup 2FA for you account here: Configure 2FA

You can use a temporary email addresses but you should make sure you can always access that inbox as this address will be used to notify you about important informations regarding your VPS or your account, as well as outstanding invoices and other billing related communications.

You should make sure that no one else can access that inbox, otherwise they will have full access over your account and servers (unless you activated 2FA).

Yes, we do accept Paypal.

Yes we accept Crypto currencies.

We accept the following crypto currencies:

  • Bitcoin (BTC)
  • Monero (XMR)
  • Litecoin (LTC)
  • Bitcoin Cash (BCH)
  • Dash (DASH)
  • Ethereum (ETH)
  • Doge (DOGE)
  • Tron (TRX)
  • Shiba Inu (SHIB)
  • BNB (BNB)
  • Zcash (ZEC)
  • Busd (BUSD)

This list is subject to change. If you would like to see more coins listed please contact us at: [email protected]

Yes! DDOS protection is included in all of our plans.

You will receive an invoice 7 days before the end of your billing cycle. You can pay your invoices in the invoices menu of your account area. If you have enough credit on your wallet, your invoice will be paid automatically from it.

We only offer a 1 month billing cycle on your initial order. However after your order is completed you will be able to change your billing cycle to any number of months up to 1 year in your control panel.

We do not offer a grace period. However you will be reminded 7 days in advance about your renewals. If you do not renew passed those 7 days, your vps will be terminated.

You can find a list of all activities that we do not allow in our terms and conditions. Breaking our TOS will result in instant termination of your server.

Please use the contact form available here. We will get back to you shortly!

You can also contact us on telegram (@serversguru) or with the live chat. If none of our agents are present we will get back to you by email!

Outbound port 25, 465 and 587 are blocked by default on all VPS to prevent spamming. You can contact us to request unblocking. Decisions are made on a case-by-case basis.

Once your order have been completed, your server(s) will be available and ready in less than 24h. It usually only takes a few minutes.

Upon order you will be given ssh access to your server. You will also have VNC access available in your control panel.