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FAQ

F.A.Q

General Questions

We constantly update this FAQ with the inquiries our support receive. If you don’t see the information you are looking for, please reach to us and we will assist you.

We currently offer 10 differents datacenters for our VPS and Cloud servers in :

Nurember (Germany), Falkenstein (Germany) , Helsinki (Finland) , Ashburn, VA (United States), Hillsboro, OR (United States), Spokane, WA (United States), Amsterdam (Netherlands), Montreal (Canada), Singapore AND Salt Lake City, UT (United States).

Our unmetered VPS are available in Montreal (Canada), Amsterdam (Netherlands) and Spokane, WA (United States).

More locations might be available in the future for our unmetered VPS based on demand.

Currently we do not own the datacenters we are using. We are colocating in datacenters, or deploying our own virtualization solution on rented dedicated servers depending on locations.

We do not collect any private informations beside your email address.

 Some of our ip ranges works in Turkmenistan, some of them do not. Unfortunately we do not have control over which ip is allocated to which VPS. So that make it impossible to make sure that you can have a working IP.

We plan on having more control over our IP ranges in the future, but we do not have an ETA for that.

Yes we support 2FA with an authenticator App or by email.

You can setup 2FA for you account here: Configure 2FA

You can use a temporary email addresses but you should make sure you can always access that inbox as this address will be used to notify you about important informations regarding your VPS or your account, as well as outstanding invoices and other billing related communications.

You should make sure that no one else can access that inbox, otherwise they will have full access over your account and servers (unless you activated 2FA).

Yes we do.

Yes we accept Crypto currencies.

We accept the following crypto currencies:

  • Bitcoin (BTC)
  • Monero (XMR)
  • Usdt (USDT)
  • Usdc (USDC)
  • Litecoin (LTC)
  • Bitcoin Cash (BCH)
  • Dash (DASH)
  • Ethereum (ETH)
  • Doge (DOGE)
  • Tron (TRX)
  • BNB (BNB)
  • Zcash (ZEC)
  • Polygon (MATIC)
  • Solana (SOL)

This list is subject to change. If you would like to see more coins listed please contact us at: [email protected]

DDoS protection is available for free for the following locations:

  • Spokane, WA (USA)

  • Salt Lake city, UT (USA)

  • Amsterdam, Netherlands 10Gbps

All dedicated servers, ARM VPS and Cloud servers.

You will receive an invoice 7 days before the end of your billing cycle. You can view your invoices in the invoices menu of your account area. If you have enough credit on your wallet, your invoice will be paid automatically from it. If not you will have to topup.

You can choose your billing cycle at checkout from 1 month to 1 year. After your order is completed you can also change your billing cycle to any number of months up to 1 year in your control panel.

We offer a 7 day grace period on all our products except ARM VPS and cloud servers. For ARM VPS and Cloud servers new customer get a 2 day grace period, then 7 days grace period after they pay 3 invoices.

You will be reminded 7 days in advance about your renewals. If you do not renew passed those 7 days and your grace period has passed, your associated product(s) will be terminated.

You can find a list of all activities that we do not allow in our terms and conditions. Breaking our TOS will result in instant termination of your server.

Please use the contact form available here.

We will get back to you shortly!

You can also contact us on Telegram, Matrix, Session (052276cea0c2f5822d3d89d16aaaaaa367a468c399458e732a45a8eb667320e744) or on the live chat.

You can also open a ticket here: https://my.servers.guru/tickets

If none of our agents are present we will get back to you by email!

Outbound port 25, 465 and 587 are blocked by default on all VPS to prevent spamming. You can contact us to request unblocking. Decisions are made on a case-by-case basis.

Once your order have been completed, your server(s) will be available and ready in less than 24h. It usually only takes a few minutes.

Please note that crypto currencies payments take 3 confirmations to be completed.

Upon order you will be given ssh access to your server. You will also have VNC access available in your control panel.

In case you did not receive your root password by email you can go to your server page at https://my.servers.guru and click on the “rebuild” button.

This will reinstall your server and a new root password will be shown to you.

The port speed is written individually for our different offers. For regular VPS it varies and can be shared 1Gbps or shared 10Gbps.

Our unmetered VPS are using a 1Gbp/s port speed.

Please check our offers to see the exact port speed of the location you are interest.

Port speed is shared and fair use policy applies.

All our servers are using KVM virtualization.

We offer extra NVMe SSD storage priced at €0.08 / GB / Month.
 

You can order extra storage for your VPS in the Volumes section of your customer area if it is available for the current location of your VPS.

We offer extra Ips priced at :

  • €4.50 / Month for ipv4

  • €1.50 / Month for ipv6

You can order extra Ips for your VPS in the Ips section of the relevant server in your customer area.

Please note that at the moment ipv6 is not available for the following locations:

  • Spokane, WA (USA)

  • Salt Lake City, UT (USA)

  • Montreal, Canada

  • Amsterdam, Netherlands

  • Singapore

 

Yes we do.

You can enable / disable backups for your server in your customer area.

Backups are done daily and 7 days of backup are stored for each server.

Price of backup vary based on your VPS plan.

You can find that information on the relevant server section on your customer area.

You can manually mount a wide range of isos (including Window server, Kali, Arch, Pfsense etc…) from your customer area in the ISOs section of the relevant server.

Please note that manually installing from ISOs require some additional setup as detailled here.

If you exceed your included traffic an invoice will be draft and debited from your wallet. If your balance is too low your server will be paused.
Extra traffic is charged 2€/1TB

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